Total Quality Management: Sri Sathya Sai Paradigm

Trikaranashuddhi - Unity of Thought, Word and Deed
Whatever may be one’s field of specialisation, whatever the faculty may teach; it would not be possible to put into practice in the outside world all that students have learnt in the class room, due to the kind of environment prevailing outside. Students may learn many new topics and concepts and try to implement them in their respective organisations. But, the managers in those organisations will expect them to do whatever they have in their mind. However, they may not out rightly accept or reject whatever the new recruits tell them. Once the management graduates are confident about their value systems, they should be ready to even give up their job and stand for their core values. If they have complete faith and commitment, it would be possible to implement most of what they have learnt.
The Journey of Total Quality Management

Total Quality Management (TQM) was earlier referred to as Total Quality Control (TQC). Earlier they used to verify the quality only at the end of the process. In such a scenario, it cannot be called TQC but as FQC (Final Quality Control). TQC means a process of control from the raw material stage to the stage of finished products. The final product will be dependent on the quality of the raw materials. So, the quality of the raw materials should be checked first. In addition to this, the quality control of the workers should also be undertaken. It is to be seen whether the worker is checking the quality correctly or manipulating it. The manager should be able to visualise everything from the standpoint of management principles, theories and models. He should focus on raw material quality, production quality and final quality. These should be integrated like head, stomach and legs in the human body. In spiritual parlance, it is called Trikaranashuddhi - meaning purifying and integrating thought, word and deed. Outsiders may not be able to appreciate the significance of this because of lack of full understanding. It is the responsibility of Sai students to impress upon them the need and significance of Trikaranashuddhi, the way they can understand it.

Source: Total Quality Management: Insights from Ancient Indian Wisdom, Chapter 20, Man Management: A Values-BasedManagement Perspective – Based on the Discourses of Sri Sathya Sai Baba

1 comment:

  1. Superb. I remember that once I spoke to one of my researcher colleagues about it and he said, this is what he was looking for. He wanted a perfect beginning for his research paper and he used the concept of Trikaranashuddhi. It should be published in a journal this year soon.

    BTW, a natural next-level in quality management is Six-sigma...can we then compare it to Shad Darshanas? :)



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